Tuesday, March 29, 2011

Computer glitch leaves hundreds of airline passangers stranded

It was a long day for passengers flying Alaska or Horizon Airlines Saturday. A computer glitch left passengers at a stand still.

A blown transformer knocked out service to the airlines' computer system which is used to plan all flights for the air carrier. As of noon Saturday, 15 percent of the airline's flights had been canceled nationwide, including those at the Rogue Valley International Airport where dozens of flights were delayed or canceled.

Stranded passenger Crystal Anajos and her family were trying to make it home to Illinois but they were delayed for more than six hours.

"They had to switch our flight so when we should have been home to Chicago at 11:55 tonight, now we wont be home until tomorrow morning," she said.

The company did issue a statement on their website updating passangers on the problem and reminding customers to check their flight status before leaving for the airport.

On Sunday, the presidents of both airlines took to YouTube to apologize to customers.

It took about nine hours to restore the system.

And things were back to normal at the Medford Airport Sunday with no flight delays or cancellations.

Neha Jain

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